Support & Contact
Email us
For all enquiries — technical help, billing questions, refunds, privacy requests or general feedback.
We aim to reply within 2 business days. Support is provided in English and Chinese.
Service information
- Service name
- ZuoJiaAgent (作家智能体)
- Operated by
- An independently operated service run by an individual developer
- Website
- https://zuojiaagent.com
- Merchant of Record
- Paddle.com Market Ltd.
Frequently asked questions
How do I get started?
Contact us to request an account, or email support@zuojiaagent.com. Every new account receives 500,000 free credits automatically — you do not need to pay anything to try the product.
What exactly do I get when I pay?
You receive usage credits added to your account instantly after payment confirmation, or subscription access with a monthly credit allowance. ZuoJiaAgent is a software service delivered online — there is nothing to download and nothing is shipped. See the Pricing page for details.
When are my credits added to my account?
Credits are applied automatically as soon as payment is confirmed — typically within 60 seconds. You can see your balance and usage history in your account dashboard.
What if my payment went through but I did not receive credits?
This is rare, but if it happens, email support@zuojiaagent.com with your order reference and we will apply the credits manually. If we cannot resolve it, you are entitled to a full refund.
How do I cancel my subscription?
Cancel any time from your account settings, or email us and we will cancel it for you. Cancellation stops future renewals; your access continues until the end of the period you already paid for.
Can I get a refund?
Credit packs can be refunded within 14 days if no credits have been used. See the full Refund Policy for the complete rules.
Who will appear on my card statement?
Payments are processed by Paddle.com Market Ltd., acting as Merchant of Record. The charge on your statement will be associated with Paddle, not directly with ZuoJiaAgent.
I do not recognise a charge from Paddle
If you see a charge you do not recognise, you can look up the purchase and request help directly through Paddle's buyer support portal at paddle.net. You are also welcome to contact us and we will investigate.
How do I delete my account or my data?
Email support@zuojiaagent.com from the address associated with your account. See the Privacy Policy for your full data rights.
Do you offer a free trial?
Yes — in effect. Every new account starts with 500,000 free credits, which is enough to explore the full product before deciding whether to buy more.
Still need help?
Email support@zuojiaagent.com with a description of your issue and, where relevant, your account email and Paddle order reference. We will get back to you as soon as we can.